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Written by Guy Pfeffermann Monday, 28 November 2011 13:30

Guy PfeffermannForeign Policy has released their list of the 2011 Top Global Thinkers and we're proud, though hardly surprised, to see our own Mari Kuraishi on the list.  For those of you who aren't aware of the work of our GBSN Board Chair outside of her leadership of our own organization, here is a snippet from the write-up in the FP.

"Mari Kuraishi has proved that, thanks to the Internet, everyone can be a philanthropist -- and the giant development institutions no longer have a monopoly on efforts to improve the lot of the world's poorest. In 2000, the Japanese native left a successful career at the World Bank to found GlobalGiving -- a website she describes as an "eBay for philanthropy" that revolutionized the field by connecting a worldwide community of donors with ventures in need of funding. A decade later, hundreds of thousands of donors have pooled their funds -- the average donation is around $25 -- to give more than $50 million to more than 4,500 projects."

Click here to read more

Congratulations to her and to GlobalGiving for this well-deserved recognition.

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Written by Guy Pfeffermann Tuesday, 22 November 2011 14:18

Guy PfeffermannThe late C.K.Prahalad pointed years ago at the considerable purchasing power of low-income households. I remember a slide he showed at the William Davidson Institute, which, at first glance, conveyed a sense of utter destitution.  It showed a muddy street lined by a few one-story adobe houses, somewhere in India. Adding an emaciated child would have made it a suitable Oxfam poster. C.K. then proceeded to point at parts of that dismal picture. Here was a blue plastic bucket, there a cow, and some of the roofs showed electric cables, indeed a rickety TV areal.  So, little by little, the audience took in the fact that “the poor” had assets, that they participated in the market.

Some companies knew this well. Famously, Hindustani Lever had been fielding thousands of sales persons in “villages” (some Indian villages are more populated than the average European city). They were selling tiny shampoo containers and such on the same principle as in microfinance: providing small quantities (affordable by people earning from day to day) a lower unit prices than local markets.

More recently, “BoP” became a focus of intense entrepreneurial activity, with innovations springing up in companies ranging from start-ups to major corporations.  Professor Prahalad mentions a number of these in an interview: http://knowledge.wharton.upenn.edu/article.cfm?articleid=2361

Inexpensive basic computers, netbooks, tablets, smartphones, tiny refrigerators, whatnot.  The same is happening in services: mobile banking, inexpensive health insurance targeted to low-income clients, low-cost surgery, etc.

Of course, some of these are bound to fail – Tata’s Nano car has not been a success in India so far – and opinion is divided about the outcomes of BoP strategies. Nevertheless, hardly a month goes by without some BoP innovation catching the headlines.

And now to the controversial part. Recent US statistics show that poverty is not only rising there, but is even more widespread than had been realized only a few months ago. About 46 million people (out of 310 million) live under the official “poverty line”.  My question is whether low-income Americans would benefit from BoP strategies.

Some US corporations have been targeting this market for many years, most notably Walmart. But it seems to me that innovation has been mainly in retailing, and much less so in manufacturing or services such as health care. So, it would be interesting, I think, to initiate a discussion about whether BoP strategies can be adapted to the US, and if so, whether Indian, Chinese, South African and other emerging markets corporations might engage profitably in this territory.

Have you seen any studies on this subject?  What opportunities for development in the US could emerging markets capitalize on?

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Written by Guy Pfeffermann Thursday, 27 October 2011 13:28

Guy PfeffermannEarlier this month I was invited by the Center for Leadership, Innovation & Change of the Robert H. Smith School of Business, University of Maryland, to comment on Ed Fuller’s new book: You Can’t Lead With Your Feet on the Desk. Ed Fuller is President & Managing Director, Marriott Lodging International, and has worked with Marriott for nearly 40 years. He was key in growing their international business from 16 hotels to 400 properties in 70 countries, an awesome achievement.

In his entertaining book, Ed identifies some universal truths – the paramount importance of shared values, fairness, mutual respect, trust, clear communications, cultivating relationships, leading by example and, last but not least, of leaving one’s desk. I expressed my wholehearted admiration and felt humbled.

On reflection, it occurred to me that Ed’s leadership benefited from a big plus: it takes place in a business environment in a highly competitive market. Hard as leadership is, such a framework has the great merit of reducing uncertainty as to mission, goals and above all, metrics. An increasing number of business school students are pursuing “public good” careers in government and civil society organizations. In the public sector, leadership is embedded in a rules rather than a market framework, and “intra-preneurship” requires special skills. Vision, mission and metrics are seldom clear, and political processes loom large.

In the nonprofit world, even the handrails of public regulations are often lacking, and as Mark Moore of the Kennedy School of Government points out, successful leadership is borne of reconciling operational capacity, public value and the “authorizing environment”. Leaders in the philanthropic industry have even more discretion. In other words, outside the business sector, effective leaders must handle high levels of uncertainty.

Are business schools geared to hone leadership skills across the full range of uncertainties?

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Written by Page Schindler Buchanan Thursday, 27 October 2011 08:52

Congratulations to our GBSN Member Schools who make up 15 out of the top 30 (and 7 of the top 10) in the Economist’s “Which MBA?” List  of international MBA programs (below).  We’re proud of the commitment to excellence and social responsibility that our schools exemplify.  It’s no surprise to us that they are earning distinction in this, and many other venues.

In addition to giving reason to celebrate, these rankings provide an opportunity for us to reflect on our organization’s values.  Our members are leaders in management education, in their regions and in the world.  Their expertise and dedication strengthen our ability to promote international best practice in business education with local relevance for the developing world.  And while we couldn’t be happier for the recognition for our members, our vision is for top-quality business education to be available to future leaders wherever they might live.

Congratulations to those who made the Top Thirty, and to all of our Member Schools for your commitment to excellence and efforts to help make the world a better place.

 

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Written by Guy Pfeffermann Monday, 24 October 2011 08:42

Guy PfeffermannThe answer is: yes.

From sunspots  to the degree of democracy, over the past two centuries economists singled out a great variety of “factors” that try to explain why some societies prosper and others not. Here is a list of some of the most popular: Max Weber’s “work ethic”; physical investment; education; good fiscal, monetary and other macroeconomic policies; “good institutions” (predictable “rules of the game”, low prevalence of corruption, etc.); a favorable “business environment”; cultural traditions; the degree of ethnic fragmentation; the degree of “trust”; climate; geography – landlocked countries and small islands being handicapped. Many other “explanatory factors”, (or various combinations) have been tested in econometric models of various kinds.  Important as they are for some countries and some historical periods, none of these factors (taken alone or in combination) “explain” economic growth universally or else the debate wouldn’t have been going on for generations. What I find astounding is that the quality of management, by which I mean how well firms, government institutions, nonprofit organizations are being run, is almost nowhere to be found.  Not even micro-economists who are not focused on development have paid a lot of attention to the quality of management.

Yet, as common sense and casual observation strongly suggest, poor management does hinder development.  A handful of researchers are focusing on the issue. [1] Unsurprisingly, they find  “evidence that firms in developing countries are often badly managed, which substantially reduces their productivity.” [2] This goes for advanced economies as well as developing countries – they find a strong association between quality of firm management and standards of living. [3] In another study, they interviewed 181 managers and physicians in the orthopedic and cardiology departments of U.K. hospitals[4] and found that management scores were significantly associated with better performance (indicated by improved survival rates from emergency heart attack admissions and other kinds of general surgery as well as shorter waiting lists). What a surprise!

As Bloom et al. put it, mildly, “there is skepticism in the economics profession as to whether management matters”  (AER, 2010).  Why is this?  Economics posits that “markets work”, including the market for managers. In a “perfect market” market, poor managers ineluctably will fall by the wayside and be replaced by better ones.  This might be the case ”generally and in most instances” in highly advanced economies such as Singapore, but certainly goes against daily articles about failing managers of major firms, who stayed in control for years.  It certainly is not so in the developing world, as evidenced in India by Bloom and his colleagues.  In sum, as in the old “let us assume we have a can opener” joke, the economics profession seems to believe that good managers can be taken for granted.

That does not explain, however, why business schools, where a lot of research, including economics research, is being done, do not focus on the importance of good management, even thought the raison d’ëtre of business schools is to produce management talent. In the words of a very senior faculty of one of the world’s top ten business schools: “The subject is being ignored because anyone working at a business school knows how essential good management is to the world’s welfare. Why spend money studying this if the answer is already well-known?”

If I am correct, research on the impact of good management is so scarce because it has fallen between conceptual (economic theory) and dogmatic (“we know this already”) stools.  If so, this should be great news to thousands of aspiring researchers who are in search of virgin territory to conquer. Learned journals should be thrilled to consider publishing such research, as it would be totally leading-edge. Huge research opportunities should exist for economics and business schools around the world, including lots of innovative joint research between faculty of schools in high-income and in developing countries. [5]

Low-hanging fruit, lots of kudos to be earned.


[1] Most signally, Nicholas Bloom, Aprajit Mahajan, David McKenzie, John Roberts , John van Reenen and their colleagues.

[2] Why Do Firms in Developing Countries Have Low Productivity? By Nicholas Bloom, Aprajit Mahajan, David McKenzie, and John Roberts, American Economic Review: Papers & Proceedings 2010, 100:2, 619–623

[3] See Bloom, Nicholas, and John Van Reenen. 2007. “Measuring and Explaining Management Practices across Firms and Countries.” Quarterly

Journal of Economics, 122(4): 1351–408.

Bloom, Nicholas, and John Van Reenen. 2010. “Why Do Management Practices Differ across Firms and Countries?” Journal of Economic

Perspectives, 24(1): 203–24.

Bloom, Nicholas, Raffaella Sadun, and John Van Reenen. 2009. “The Organization of Firms across Countries.” National Bureau of Economic Research Working Paper 15129.

[4] "The impact of competition on management quality: evidence from public hospitals", (2011), LSE/Stanford mimeo with Nicholas Bloom, Carol Proper, Stephan Seiler and John Van Reenen.

[5] A related unexplored research area is the impact of management education on the quality of management, but that is for another story.

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Food for Thought

“Before the financial crisis, a lot of business schools talked the talk on ethics and their contribution to society, but did not make it a core part of their program. Now they are seeing it as a key part of their curriculum. It is important that the values of excellence, leadership, integrity and social awareness are imprinted on students by business schools – this needs to be just as important as the imparting of business skills.”

Mthuli Ncube, President of the South African Association of Business Schools and Director of Wits Business School